Shipping policy
Thank you for choosing our online grocery service. We are dedicated to providing you with a seamless shopping experience and ensuring your groceries are delivered to your doorstep conveniently and efficiently. This shipping policy outlines the details regarding our delivery services, including eligibility, fees, and timelines.
*Delivery Eligibility:*
Our delivery service is available to customers within the United Kingdom.
We deliver to residential addresses, as well as selected commercial addresses.
Please note that deliveries to certain remote or inaccessible areas may have limitations or different delivery options. We will communicate any restrictions during the ordering process.
*Delivery Costs:*
Standard Delivery 3 to 5 business days • Orders £0.00–£25.00 Shipping Cost £4.99
Standard Delivery 3 to 5 business days • Orders £25.01–£50.00 Shipping Cost £5.99
Standard Delivery 3 to 5 business days • Orders £50.01–£90.00 Shipping Cost £6.99
Standard Delivery 3 to 5 business days • Orders £90.01 and up Shipping Cost £7.99
For orders below this threshold, a slab delivery fee will apply, which will be clearly indicated during the checkout process.
*Delivery Timelines:*
We strive to deliver your groceries in a timely manner.
Standard Delivery: Orders will be delivered within 3-5 business days from the date of purchase.
Please note that delivery timelines may vary during peak periods or unforeseen circumstances. We will communicate any potential delays promptly.
*Delivery Method and Partners:*
We utilize trusted third-party delivery partners to ensure the efficient and secure delivery of your groceries.
Our partners are carefully selected to maintain the quality and integrity of your order throughout the shipping process.
*Delivery Updates and Tracking:*
Once your order is dispatched, you will receive a confirmation email with the necessary tracking information.
You can track the progress of your delivery using the provided tracking number on our website or through the delivery partner's online portal.
*Order Changes and Cancellations:*
Should you need to modify or cancel your order, please contact our customer support team as soon as possible.
Changes or cancellations may be accommodated if the order has not been processed or shipped. We will do our best to assist you promptly.
*Damaged or Missing Items:*
We take utmost care in packaging your groceries to ensure they arrive in excellent condition.
If you receive a damaged item or an item is missing from your order, please reach out to our customer support team within 4 hours of delivery. We will promptly investigate the issue and provide a suitable resolution.
*Return Policy:*
Due to the nature of perishable grocery items, we are unable to accept returns for most products.
However, if you encounter any quality issues or have concerns about a specific product, please contact our customer support team. We will work with you to find a satisfactory solution.
*Customer Support:*
If you have any questions, concerns, or require assistance with your order or delivery, our customer support team is available to help.
You can reach us through our website's contact form, email, or phone during our business hours.
